Refund & Exchange Policy

Welcome to Adorn by Sonali, where customer satisfaction is our top priority. In the unlikely event that your order arrives damaged, we are here to help. While we do not offer refunds, we gladly accept returns or exchanges for items damaged during delivery.

If you receive a visibly damaged product, please contact our responsive customer support team within 7 of days of receiving your order. Promptly reporting the issue with detailed information and accompanying photographs, if possible, will expedite the return or exchange process.

Kindly note that our return or exchange policy is limited to products damaged during transit. We regret that we cannot accommodate returns or exchanges for personal preference or change of mind.

Upon receiving your request, our dedicated team will provide you with clear instructions for returning the damaged item. Once we receive the item, we will conduct a thorough inspection to ensure it meets the necessary criteria. If the damage is deemed a result of shipping or delivery, we will gladly offer a replacement or exchange for the same item, subject to availability.

At Adorn by Sonali, we aim to deliver a positive shopping experience, and we appreciate your understanding of our policy, which allows us to promptly address any issues you may encounter with our products. If you have any further questions or concerns, please do not hesitate to reach out to our knowledgeable customer support team. Thank you for choosing Adorn by Sonali—we value your support and eagerly anticipate serving you.